Office Manager

Kentwood, MI
Full Time
Entry Level

FWF is a third-party logistics and transportation provider (3PL) headquartered in Grand Rapids, MI. We are focused on providing full-service logistics solutions to our clients through industry-leading service and reliability. As a 3PL, FWF has the unique ability to offer less than truckload (LTL) and full truckload (TL) shipping, intermodal, drayage, domestic and international ground/air freight services to our clients. Advanced technology and innovation allow FWF to offer complete logistics solutions through three distinct service features: 

  • Dedicated representatives 

  • Automated TMS implementation 

  • Managed freight teams 

As the Office Manager, you will be in charge of keeping the FWF corporate office running efficiently. You will create and maintain a well-organized work environment, ensuring high levels of employee and management synergies, effectiveness, communication, and safety. 


Day-to-Day Operations 

  • Serve as the point person for duties that include maintenance, supply and equipment inventory, and general errands 

  • Communicate any system updates to the office 

  • Organize the office layout and order materials as needed 

  • Ensure a well-maintained office and arrange necessary repairs 

  • Coordinate with Human Resources on planning for all new classes 

  • Partner with Human Resources to update and maintain office policies as necessary 

  • Organize office operations and procedures 

  • New vendor/software screening 

  • Troubleshoot internal IT questions and coordinate resolution with outside IT vendors when necessary 

  • Manage contract and price negotiations with vendors and service providers 

  • Provide general support to visitors 

  • Assist in the onboarding process for new hires 

  • Address employees’ queries regarding office management issues such as stationery, hardware, and travel arrangements 

  • Communicate with facility management vendors, including cleaning, catering, and security services 

  • Discover, research, and implement operating processes to ensure optimal efficiencies 

What We Commit to You  

  • Daily, hands-on work experience and coaching from industry professionals 

  • Ongoing support from team members and management 


  • Organized, highly detailed, and an elite problem solver 

  • Excellent time management skills 

  • Highly approachable with proven written and verbal communications skills 

  • Experienced in the logistics and transportation industry  

  • Proficient in Microsoft Office 

Compensation and Benefits 

  • Competitive Base Salary    

  • Health/Dental/Vision/Pet insurance options after an initial 90-day training period   

  • Disability insurance options after an initial 90-day training period  

  • Discounted gym membership   

  • Employee assistance and discount programs   

  • Weekly catered lunches   

  • 401K retirement plan with company match   

  • Casual dress options 

  • Paid time off   

  • Paid sick days   

  • Paid parental leave 

FWF Awards and Recognition 

  • Inc. 5000: 2017, 2018, 2019, 2020, 2021  

  • Inc. 5000 Regionals Midwest: 2020, 2021, 2022  

  • Top Freight Brokerage Firms: 2019, 2020, 2021, 2022  

  • Top Company for Women to Work for in Transportation: 2019, 2020, 2021  

  • Detroit Free Press Top Workplaces: 2020, 2021  

  • Michigan 50 Companies to Watch: 2020  


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