Carrier Relations Intern

Kentwood, MI
Internship
Student (College)

FWF is a third-party logistics and transportation provider (3PL) headquartered in Grand Rapids, MI. We are focused on providing full-service logistics solutions to our clients through industry-leading service and reliability. As a 3PL, FWF has the unique ability to offer less than truckload (LTL) and full truckload (TL) shipping, intermodal, drayage, domestic and international ground/air freight services to our clients. Advanced technology and innovation allow FWF to offer complete logistics solutions through three distinct service features: 

  • Dedicated representatives 

  • Automated TMS implementation 

  • Managed freight teams 

The Carrier Relations Intern will work with the carrier relations team to ensure FWF service and reliability standards are exceeded. This position will report directly to the Director of Carrier Relations on a daily basis, and will be responsible for communicating carrier status updates, performing key tasks within our software, data input/analysis, as well as obtaining and leveraging FWF network capacity. 

Responsibilities 

  • Maintain carrier information in internal databases including location, equipment type, and availability  

  • Maintain up to date records 

  • Track execution of loads by FWF carrier network 

  • Identify any risks to successful delivery 

  • Offer solutions or recommendations to all known risks 

  • Keep all relevant team leaders informed with status updates through FWF platforms 

  • Follow up with carriers to provide required information including actual arrival and departure times in addition to all delivery paperwork 

  • Develop relationships as a trusted advisor in carrier performance 

  • Maintain accurate and up-to-date carrier records 

  • Ensure all FWF platform documentation is compliant with industry standards 

  • Work with Carrier related sourcing technology 

  • Logging preferred lanes and capacity of our trusted carriers 

Key Competencies 

  • Proficient in Microsoft Office 

  • Proficient written and verbal communicator 

  • Organized with high attention to detail  

  • Work or educational background in Supply Chain Management, Business Management or similar field 

  • Ability to work a minimum of 4-hour shifts  

  • Current student or recent graduate preferred 

  • Reports to the Director of Carrier Relations 

What We Desire 

  • A motivated and energetic individual who is looking to work in a fun, fast-paced environment 

  • Strong organizational skills 

  • Good attention to detail 

  • Effective communicator 

  • A desire to learn  

What We Commit to You 

  • Comprehensive exposure to the growing world of logistics and 3PL industries 

  • Daily hands-on work experience and coaching from logistics professionals 

  • Ongoing support from team members and management  

FWF Awards and Recognition 

  • Inc. 5000: 2017, 2018, 2019, 2020, 2021 

  • Inc. 5000 Regionals Midwest: 2020, 2021, 2022 

  • Top Freight Brokerage Firms: 2019, 2020, 2021, 2022 

  • Top Company for Women to Work for in Transportation: 2019, 2020, 2021 

  • Detroit Free Press Top Workplaces: 2020, 2021 

  • Michigan 50 Companies to Watch: 2020 

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